Refund policy

Velora Refund & Return Policy

At Velora, we want you to love your purchase. If something isn't quite right, we offer returns for eligible items within 30 days of delivery.

1. Return Window & Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: Return request must be initiated within 30 days of receiving your package.

  • Condition: Items must be unworn, unwashed, unused, and in the same condition as received.

  • Packaging: All items must be returned in their original packaging, including all tags, protective films, documentation, boxes, and pouches.

2. Item-Specific Requirements

  • Watches: Must be returned with the original box, manual, warranty cards, protective plastic stickers, and all original bracelet links intact. We cannot accept returns on watches showing signs of sizing, wear, or scratches.

  • Apparel & Clothes: Items must have original tags attached and show no signs of wear, stains, perfume, or laundering.

  • Fashion Accessories & Jewelry: Must be returned in their original presentation packaging or dust bags.

3. Non-Returnable & Final Sale Items

The following items cannot be returned or refunded:

  • Final sale or clearance items.

  • Gift cards.

  • Personal care, hygienic items, or pierced jewelry (for safety and sanitation).

4. How to Initiate a Return

  1. Contact our support team at [insert your support email, e.g., support@velora.com] with your order number and reason for return.

  2. Once approved, we will provide you with the return instructions and shipping address.

  3. Package your item securely to prevent damage in transit.

Note: Unless an item arrived defective or damaged, customers are responsible for return shipping costs.

5. Damages and Issues

Please inspect your order upon receipt. If an item is defective, damaged, or if you received the wrong item, contact us within 48 hours of delivery so we can evaluate the issue and make it right immediately.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

  • Processing Time: Please remember it may take some time for your bank or credit card company to process and post the refund.